Frequently Asked Questions


How long will it take my child to learn how to swim?

The rate your child will progress will vary from child to child, just like any other acquired skill. Some children may be more or less fearful, may be more or less athletically inclined, etc. Once a child starts lessons, you can usually get an idea of how fast they will progress, although some progressions tend to take longer than others. At The Aquatic Zone, we will always maintain group structure while still attending to your child individual needs.


Are private lessons better than group lessons?

At The Aquatic Zone, our group lessons have a low instructor/student ratio (no more than 4 students per class). Therefore, our group lessons are very effective. Swim activities are geared toward total group participation and children tend to learn from one another.

Private lessons will provide your child with more individualized attention and instruction. We feel you know your child's individual personality best. Some parents prefer private lessons and we often recommend them for example for children who have had negative past experiences in the pool or children who may have difficulty concentrating if others are present.


Schedule of our classes?

The Aquatic Zone does not have a take home class schedule. We change classes constantly to accommodate our graduating swimmers. Call us with days and times that will work best for you. Our staff will work with you to find a day and time that will meet your needs. Our goal is to make sure everyone who wants to learn to swim can. Your convenience is our priority.


Swim more than once a week?

Consistent swim practice produces outstanding learning results. We encourage students to swim with us once or twice per week to enhance their learning experience at the pool. Once a week lessons provide the foundation for learning the skill of swimming that lasts a lifetime. If you would like your child to swim more than once a week, select an additional day and time from our available schedule.


Make Up Lessons?

Our class sizes are limited. In order to maintain the integrity and quality of our swimming lessons, we do not offer make up lessons. We have found make up lessons to be more of an interruption to the learning process of the class than a benefit to the swimmer. Thank you for allowing us to offer the highest quality lesson possible in teaching your children to swim. We will give a free swim pass to your swimmer if they do miss a lesson. We have swim instructors in the water who will be more than happy to work with your child during the swim night. Please call our office for details.


Instructor Requests?

At The Aquatic Zone, some of our students and many of our parents become fond of particular instructors. We love our instructors! We will continue to make decisions regarding where instructors are placed based on our effort to provide the best quality swimming experience possible for everyone.

We are aware that different students respond to different teaching personalities. We will always try to respond to these requests. We will never guarantee a instructor and we will always reserve the right to change instructors if other considerations require it.


What are my payment options?

We accept Visa/MasterCard credit/debit cards, and checks. All accounts will be automatically debited on the 20th of each month for the upcoming month.


What about holidays?

The Aquatic Zone will credit your monthly fees the full cost of the class when the swim school is closed.


How did you determine the swim fees?

Some months have 5 swim lessons and other months have 4 swim lessons. To determine a consistent monthly fee we multiplied our per class fee x 52 weeks and then divided by 12 months. You will receive a FULL class credit for any days we are closed.


What if I join in the middle of a month?

You will pay the pro-rated amount for the month in which you are starting as well as the amount due for the next full month by credit card or cash and then give us your choice of payment information. You will then go onto the automatic billing system.


How long are your sessions?

Our classes are scheduled on a month to month basis which allows classes to continue indefinitely until you wish to take a break. There are no sessions.


When can I sign up?

Any time. Please call our office or stop by our swim school.


How do I withdraw from my class?

Just give us a call or stop by our front desk and we will take care of your individual needs to withdraw from your classes.


Is your class schedule available on the internet?

We offer classes all day long throughout the week. We are constantly changing levels and classes to keep up with our swimmers graduating class needs. If we attempted to post our class schedule, it would be incorrect before we posted it. Please let us help you find the right class and teacher by calling us and letting us talk you through the process.


How do I change my day or time?

You can change days or times when you find a convenient spot by talking to our front desk. If a spot is immediately available, we will place you on our waiting list and will do our best to make the changes as soon as openings become available.


What if my class has only one or two students?

If a group class has only one or two students, as always, we do reserve the right to consolidate that class.


How do I make a teacher request?

Just ask us. We want our clients to be happy with The Aquatic Zone experience. Teachers may move days and times as their schedules change throughout the year. We will give you as much advanced notice as possible should this occur. We are well aware that different students respond to different teaching personalities. We will always try to respond to these needs. We will NEVER guarantee a teacher and we will always reserve the right to change teachers if other considerations require it.


What makes your program unique?

We offer the highest quality instruction available. Our students are encouraged to enjoy the water while steadily progressing in stroke technique development. Our instructors are highly qualified and enjoy teaching children. They remain calm and focused in every lesson.
We guarantee you will be more than satsfied with your lessons at The Aquatic Zone or we will refund your money.


How long is each swim lesson?

All of the lessons we offer are 30 minutes long. In our experience, 30-minute lessons work best for children. If lessons are longer than 30 minutes, we would run the risk of losing the child's attention and not gaining the maximum benefit of the lesson. After you watch the first lesson, you will see that this length of time is right for your child.


What kind of chlorination system do you have?

Our two pools are equipped with saltwater chlorinators. The saltwater chlorinators produce clear, purified water, free of viruses and bacteria without packaged chlorine or shock treatments. The saltwater pool is only one tenth as salty as seawater, and is one third as salty as saline solution. Salt chlorinated pools virtually eliminate skin and eye irritation and make the water feel better. We have found that this process creates softer feeling water that breaks down greasy residues from lotions and body oils. We know you will appreciate the extra added value of our state of the art technology. Your water experience and comfort is our concern.